COVID-19: Keeping Our Patients, Team, And Community Safe

At Norwood Family Dentistry, our first and foremost goal is to help you and your family achieve optimal oral and overall health, in a safe and comfortable environment.

For everyone these days, staying healthy is a top priority – and for many, a visit to the dentist may be far from mind. Let us assure you of two things: dentistry is an essential health service, and the dentist’s office is one of the safest places for you to visit. After all, we are designed to prevent the spread of infectious disease and we have always followed the strict mandates and recommendations of our governing bodies (CDC, OSHA, the Royal College of Dental Surgeons of Ontario, and the Ontario Dental Association). A dental practice has become one of the most-sterile atmospheres you visit next to a hospital operating room.

Throughout all restriction levels we are experiencing today or into the future, an allowable activity, along with picking up necessary supplies, is attending medical appointments, of which dentistry is included. Here’s more: a new study suggests a link between the bacteria in inflamed gums with a higher risk of COVID-19 complications, including respiratory failure. This tells us that now, even more than ever, having good oral health will support your overall health.

To help you get the critical professional oral care you need and want, here’s what we’re doing to keep you safe.

Our Focus On Your Safety

Along with our already-stringent equipment and treatment room sterilization protocols, we are committed to:

  • Pre-screening all patients for symptoms of illness via telephone & once again upon arrival (see below to review the questions we’ll be asking you).
  • Rescheduling appointments for any patients showing symptoms or other risk factors.
  • Providing alcohol-based hand gel throughout our practice in addition to soap, water, and single-use towels.
  • Sterilizing all non-treatment areas including restrooms, waiting areas, and consultation rooms according to a strict routine and protocol – just like we’ve always done. Rest assured that door handles will be sanitized after each use.

In addition, we are also…

  • Wearing full PPE, e.g. masks, face shields, gloves, gowns, and caps, and don’t worry ... you’ll still see the smiles in our eyes!
  • Changing from our street clothes into working clothes when we arrive, and vice versa when we leave for the day.
  • Restricting use of team members’ mobile phones while in the practice.
  • Social distancing by limiting the number of people in the practice at one time.
  • Encouraging all new patients to complete and submit your confidential intake form online before your visit.

Air Purifiers In All Treatment Rooms

In an effort to keep everyone safe, we have installed brand new air purifiers in all of Norwood Family Dentistry’s treatment rooms.

Austin Air Purifiers is a global leader in air purification with the mission to protect people by providing clean, fresh air to breathe. Creating an environment where you and our team are breathing fresh, clean, energizing air not only protects you from viruses that cause respiratory illnesses, but it also results in more productivity and a safer, healthier environment. By neutralizing particulate, air pollutants, VOCs (chemical odors), bio-aerosols, bacteria, fungi, and viruses, this air purification system helps us keep Norwood Family Dentistry, you, your family, our team, and our community more protected.

As SARS-CoV-2 (the virus that causes COVID-19) continues to move through our community, it brings so many life changes, questions, and new practices at home, work, school, and the dental office. We thoroughly appreciate that venturing away from home may cause anxiety. That’s why, in addition to safety, we’re focusing on two more areas to help you feel more confident, comfortable, and safe at your next appointment.


If you have any questions whatsoever about attending our practice, please ask! One of our team members will be happy to speak with you, clearly and honestly.

Treatment Plan Fulfilment

To ensure your most beautiful and healthy smile, it’s important that we continue to be proactive with your dental care, taking a preventive approach. If you’ve missed even one dental appointment, please call us today! Let’s get you back on track to achieve and maintain the excellent oral and overall health you deserve.

What Is Patient Screening?

As long as the threat of SARS-CoV-2 infection remains in our community, we will be screening patients before appointments by asking health-related questions pertaining to your recent wellbeing. Screening will happen twice: over the phone when we confirm your appointment date and time, and then again when you arrive at Norwood Family Dentistry for your appointment.

To remove any mystery or nervousness around screening, here’s a sample of what we’ll be asking you...

  • Do you have a fever?
  • Have you felt hot or feverish or have had chills in the last two weeks?
  • Do you have new shortness of breath or other breathing difficulties?
  • Do you have any typical cold symptoms such as a cough, hoarse voice, sore throat, or a runny or congested nose?
  • Are you experiencing unusual fatigue or muscle aches?
  • Do you have a headache now or have you suffered from a headache in the past 2 weeks that’s unusual or long lasting?
  • When swallowing, is there any difficulty?
  • Any stomach or intestinal upset, including diarrhea?
  • Do you have any symptoms of pink eye (conjunctivitis)?
  • Have you experienced recent loss of taste or smell?

To keep everyone safe, if you answer yes to any of these questions, we may reschedule your appointment for when you are symptom-free.

Thank you for your understanding and especially for your trust in, and loyalty to, our team.

If you’re a current patient, or a new to us, please call us at (705) 243-5724 with your dental-related questions. It will be great to hear from you and see your smile soon!

Stay safe!